SHIPPING POLICY

Shipping and delivery times

*Except for orders in which the product is made from scratch for the customer when they place their order, a manufacturing time that can extend up to 45 working days. This regime includes pre- orders, the Prêt à Porter Bridal collection, the New Jamaica, Nikkei and Quiara jacket models and bridal accessories. Also included are the Victoria and Bridalada gowns and Kaftans, with a manufacturing time of 15 working days.

In the event of delays in the delivery of orders attributable to Victoria , the user may cancel his/her order. Delays in delivery will not be considered in cases where the order has been made available to the user by the transport company within the agreed period and could not be delivered for reasons attributable to the user, or other reasons in which the shipment could not be made for reasons attributable to the customer. Delays in delivery will not be considered in cases where the order is delivered due to causes caused by the transport company.

If after 15 calendar days after the order has been dispatched, delivery has not been arranged between the transport company and the user, the package will be returned to the warehouses of Victory and the user must bear the shipping and return costs of the goods to the place of origin, as well as any associated management costs. These costs will be deducted from the purchase amount of the returned order, which will be refunded.

Receiving the package 

The user must check the good condition of the product upon receipt. If, upon checking the product, the user detects any incident such as a defect or fault, or if the product does not have the label, the customer must report this error on the day of receipt, so that this error is documented and, if a return is requested, Victoria can respect this request. Otherwise, Victoria reserves the right not to process the return or exchange.